Powering Retail Transformation Across GCC with SAP Commerce Cloud

Rigid Monolithic Systems

Legacy infrastructure delayed release cycles and hindered business agility across regions.

Performance Bottlenecks

High-volume data, unoptimized JVM settings, and inefficient API responses degraded customer experience.

Security Vulnerabilities

Outdated practices and the absence of continuous threat monitoring posed compliance and data protection risks.

Operational Downtime

Cron mismanagement, resource locking, and uncoordinated patching led to frequent system instability.

Solutions Delivered

Enterprise-Ready Architecture

Modular, multi-country SAP Commerce Cloud setup
Apache Ignite-powered distributed caching for high-speed performance
Hybrid onsite-offshore delivery model for faster implementation and cost control

Seamless Integrations

Connected Salesforce CRM, Maxxing ERP, and regional payment gateways
Built secure REST APIs with OAuth2 and smart error handling
Automated product, stock, and price updates from ERP systems

Performance Engineering

Refactored OOTB components to reduce memory footprint
Custom Solr indexes and JVM tuning for faster load times
Real-time dashboards using AppDynamics and Metabase

Enterprise Security and Governance

SonarQube-based code scanning and CVE vulnerability tracking
Role-based access controls and CSRF protection
Patch rollout strategy with rollback mechanisms and phased deployments

Order Management Innovation

Custom OMS workflows for marketplace, vendor, and consignment logic
Multi-carrier logistics integration with real-time tracking and returns
Custom OMS panels with user-specific views and advanced reporting
Country-specific tax, promotion, and invoice logic

Business Impact

40% Cost Savings: Achieved through a hybrid delivery model and offshore automation practices.
9 Markets Localized: Launched tailored commerce journeys across all GCC countries with regional payment and fulfillment support.
99.9% Uptime: Realized through proactive monitoring, automation, and load-resilient architecture.

How Coventic Made the Difference

Coventic’s ability to balance deep SAP Commerce Cloud expertise with strong delivery governance proved critical to success. Our reusables—OMS components, DTO mappings, and ERP sync accelerators—reduced both development effort and time to market.

Today, the client is equipped with a scalable digital commerce infrastructure ready to support new market expansions, promotional agility, and evolving customer behaviors.

This transformation stands as a blueprint for retail and commerce enterprises aiming for speed, stability, and customer centricity at scale